Managed Services
Managing your IT needs doesn't have to be complicated or expensive.
Our experienced team of certified technicians and engineers are available 24 hours a day to tackle any problems.Krypt.com and VPLS.net maintains two fully-staffed tech support centers in Santa Ana and Los Angeles California. We offer three levels of managed services. For more information please contact sales@krypt.com or order Managed Support directly from our Dedicated and Virtual Server order forms!
24/7 Support Staff
You can have the peace of mind that when you submit a support ticket, our staff is ready to help without delay.
Remote Reboots
To make managing easier for you as a customer, we offer complete remote reboots.
What Else?
- Basic troubleshooting
- On premise support
- Automated service down alerting
Specialist Staff
Our Specialist Staff is ready and trained to help with all hardware and software problems. Weather your running Windows or Linux, our staff is prepared to help.
On-site Support
With our level two managed service, customers may request on-site support. Feel free to contact us for more information.
What Else?
- Hardware and Software troubleshooting
- Top level application trained
- Windows and Linux specialist
- Remote hands troubleshooting
- Remote view troubleshooting
Application Training
If you have special software, we will train our staff to fully manage it so you don't have to worry.
Cell Phone Support
Unlike other managed services, we offer 24/7 support via cell phone. Get the support you deserve, whenever you need it with a specifically assigned Engineer that knows the ins and outs of your server.
What Else?
- Account Specialist Staff assigned to specific account
- Cisco Certified Engineer
- Remote view & hands troubleshooting
- On and off premise support
